Frequently asked questions

Registration and login

How can I register? How can I solve password registration / recovery problems? Can I register and place bids even if I live outside of Italy? I have been invited to register by a broker. Will I need to pay commission? I am an agent. Can I work with you? Privacy

Asset research

I have more questions regarding the property. Should I have to pay to visit a property? How long does a visit last? How long before should I book a visit? Have you got also properties to rent?

Buy Now

What is a Buy Now? What happens when a Buy Now offer is made? When a Buy Now offer is made, does the property still go on auction? When does the Buy Now option expire?

Financing

Is this service free? I would like to request financing to buy one of the properties Who is going to assess my application for a mortgage on AuctionEU? How long does the assessment take?

Bidding in auction

I have registered on AuctionEU. Can I place a bid now? I have applied to bid. What should I do now? I received no response on my application to bid. What should I do? I live abroad. Can I participate to the auction? Can I bid on more than one property? How do I know my offer is winning the auction? What happens if an offer is placed just before the auction ends? I made a bid by mistake and would like to withdraw it. I want to increase my bid. What can I do? Can I set the bid increment? If I win the auction, will I be sure to buy the property? Can I visit the property and request more information after I have won the auction? What are the commissions payable?

Download attachments

I am unable to download attachments. Why does the square meters written in the listing do not correspond to those shown in the pdf plan that I downloaded?

After the auction

When the auction ends, am I the owner of the property? How long after the end of the auction should I pay the deposit? Can I sign the preliminary agreement although I have not received a mortgage offer? When is the deposit, when paid by cheque, be debited? Can I pay the deposit in cash? When should I make the final payment? Can I pick the notary for the closing? Who pays the notary? Should I pay agency commissions? My offer has been accepted. Can I buy the property jointly with someone else? Can the winning bidder delegate to someone else the property purchase? I signed the preliminary agreement and paid the deposit. Can someone else to close the contract and purchase the property? I changed my mind and I want my money back. I have read again the preliminary agreement I have some questions related to it. I have decided not to proceed with the property purchase
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The information on each property published on AuctionEU is available to help the interested parties decide whether to take part in the auctions. This information is indicative and not exhaustive and is not binding for AuctionEU in any way. In case the party is interested in taking part in online bidding or in making an offer, AuctionEU will provide those parties with any additional information requested as soon as possible.